privacy policy

This Privacy Policy sets out the data processing practices carried out through the use of the Internet via an APP and any other electronic communications networks by The Recks. If you have any requests concerning your personal information or any queries with regard to these practices please contact the Data Protection Officer: Please note that all data thus captured will be used and held in accordance with the requirements of the applicable laws and regulations.

This website is designed to be used by users who are at least 18 years old and resident in the United Kingdom. Under no circumstances should the website be used by anyone under the age of 18 years of age, and we will not knowingly collect PII from any person we know to be below this age group.


Information collected

The purpose of this privacy policy is to provide you with a clear explanation about The Recks' use of the personal identifiable information (PII) that you provide to us and that we collect, whether online, via an APP, by the phone or e-mail, in letters or in any correspondence or from 3rd parties. We ensure that we use your PII in accordance with all applicable laws concerning the protection of PII.


This policy explains:

  • What information The Recks may collect about you

  • How we will use that information

  • Whether we disclose your details to anyone else

  • Your choices regarding the information you provide to use


We collect information in the following ways:

  • When you give it to us directly – i.e. at a show or online via sign-up form

  • When you give it to us indirectly

  • When you give permission for other organisations to share it or it is publically available


Social Media

Depending on your settings or the privacy policy for social media and messaging services such as Facebook, WhatsApp or Twitter, you might give us permission to access information from those accounts or services.


Information available publicly

This may include information found in places such as articles and newspapers.

  • When we collect it as you use out websites or Apps


Like most websites, we use ‘Cookies” to help us to make our website and the way you can use it, more efficient. The use of Cookies on our website means that the website will remember you. Please read our Cookie Policy below.


What personal identifiable information do we collect?

  • Your name

  • Your e-mail address

  • Your date of birth


We will mainly use the information for the following:

  • To provide you with services / information/ products you have requested

  • To keep a record of your relationship with us

  • To ensure that we know how you prefer to be contacted

  • To understand how we can improve our services, information and products and our marketing activities


If you enter your details into one of our online forms and you do not ‘send’ or ‘submit’ the form we may contact you to see if we can assist you with any problems you may be experiencing with the form or our website or App, so we can help you complete the action.

We may also use your PII to detect and reduce fraud and credit risk.

Please note we do not collect any financial information.


Legal Basis for data processing

In certain instances, we will collect and use your PII by relying on the ‘legitimate interest’ legal basis. This is because when you, for instance, request to receive services or products from The Recks, we have a legitimate organisational interest to use your PII to respond to you and there is no overriding prejudice to you by using your PII for this purpose. This is also the case where we process any product orders for you and where we need to take steps to protect our network security or mitigate risk of fraud.

In the main, we will rely on obtaining your consent for our use of your PII. This is the case where we seek to obtain your consent to receive our marketing, i.e. e-mail, SMS.


E-mail and SMS Marketing

If you actively provide your consent to us along with your e-mail address and or mobile number, we may contact you for marketing purposes by e-mail or text. By subscribing to The Recks' e-mails or opting into e-mail communications or SMS from us, you grant us the right to use your e-mail and mobile number for e-mail and SMS marketing and advertisement targeting.


Your Choice

It is always your choice as to whether you want to receive information from us. If you do not want us to use your PII in this way please let us know by contacting us:

Alternatively, you can opt out of our marketing at anytime by clicking the ‘unsubscribe’ link at the bottom of the marketing e-mail and by sending us an “opt-out” text message.

We will not use your PII for marketing purposes if you have indicated that you do not wish to be contacted by us for such purposes. However, we will retain your details on a suppressions file to help ensure that we do not continue to contact you for marketing.

If you are unhappy with the way you believe we are processing your PII you can discuss this with the Information Commissioner’s Office: T: 0303 123 1113;

E: W:


How we keep your personal identifiable information safe

We ensure that there are appropriate and technical controls in place to protect your personal details. Information is held securely and routinely monitored. Access to information is restricted to the data controller.


Disclosures of your personal identifiable information

We will not share your data with third parties unless we are obliged to disclose PII by law, or the disclosure is ‘necessary’ for purposes of national security, taxation and criminal investigation, or we have your consent.

In the event that we undergo re-organisation or are sold to a third party, you agree that any PII we hold about you may be transferred to that re-organised entity or third party.


Keeping your personal identifiable information

We keep your PII only for as long required to operate our services in accordance with legal requirements, tax and insurance purposes. For marketing, this may be until you withdraw consent. However, we will retain your details on our suppressions file to help ensure that we do not continue to contact you.


Other websites

Our website and Apps may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours. You will need to read the operators individual privacy policies.


Subject access requests

You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you, please e-mail us at Please note you will be asked to provide proof of identification.


Internet-based transfers

Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.


Use of cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Find out more about cookies on

We use Google Analytics, please see Google’s Privacy Policy:


We use Squarespace Analytics, please see Squarespace' Privacy Policy

Most browsers will allow you to turn off cookies. If you want to know how to do this please look at the menu on your browser, or look at the instruction on Please note however that turning off cookies will restrict your use of our website.

By continuing to use this site you are agreeing to the use of cookies as detailed above.



Please note that this privacy policy is subject to change from time to time. It was last updated December 2017.